Frequently Asked Questions

If water is coming out of one of the pipes, it could be solved simply by replacing the broken pipe or joint. If the valve with the pipe going down the side of your tank heater or dropping down from your tankless (the T&P valve) releases a few drops on occasion, it is probably fine. That valve is a safety feature designed to relieve the strain on your heater caused by too high temperatures and excessive pressure. But if it leaks a lot, that could indicate an issue with the heater, and we should come out to diagnose the problem. If you see water coming from the drain valve at the bottom of the tank, try tightening it. If that fails or if you see water coming from anywhere else, call us for a professional examination.

Water heater replacement includes a comprehensive assessment of your current system, helping you select the right replacement model based on your needs. Our team handles the removal of your old water heater, installs the new one, and ensures all connections are secure and up to code. We also conduct thorough safety checks and testing to ensure optimal performance. Finally, we clean up the area, leaving your home spotless. At The Hot Water Heater Pros, we ensure a smooth and efficient water heater replacement process.

• Gas heaters will have a large vent pipe going up from the top of the heater through the wall or ceiling. They will also have a gas line running to the thermostat near the bottom; it will be black or a flexible yellow or silver pipe.
• Electric heaters don’t have vent pipes because they produce no exhaust. They will usually have a large electrical wire going to the top of the heater; it could look like an extension cord or a grey conduit resembling a garden hose.

The cost of a water heater varies depending on the type and size. Tank water heaters tend to be more affordable, while tankless models can be higher due to their energy efficiency and on-demand heating capabilities. The cost for a water heater will include both the unit itself and the labor. For an accurate estimate, give us a call so we can assess your home’s needs and provide a transparent quote.

The water heaters we install come with comprehensive warranties for both tank and tankless models.

Tank water heaters include:

• 6-year manufacturer’s warranty on the tank and its parts
• 1-year labor warranty
• 1-year warranty on the Thermal Expansion Tank

Tankless water heaters offer:

• 15-year manufacturer’s warranty on the heat exchanger
• 5-year warranty on parts
• 1-year labor warranty

These warranties provide peace of mind and ensure reliable performance for your water heating system.

If you notice bad taste, odor, discoloration, or dry skin after showers, it may be time for water filtration installation. A whole house water filtration system can improve water quality by removing contaminants. At The Hot Water Heater Pros, we offer assessments and recommend the best solution for your home’s water needs.

In Franklin, TN, there are several types of water filters available for installation, including:

– Reverse Osmosis Filters – Removes impurities using a semi-permeable membrane.
– Carbon Filters – Effective at removing chlorine, chemicals, and odors.
– UV Purifiers – Kills bacteria and viruses using ultraviolet light.

At The Hot Water Heater Pros, we can help you choose the best filter based on your water quality and needs.

• Lower your water heater’s thermostat. 120-degrees Fahrenheit is a good temperature to maintain, and you could even drop it to 110-degrees.
• Flush the heater annually. This will reduce the sediment buildup that hinders the heat from reaching the water.
• Reduce your hot water consumption by fixing leaks, using energy-efficient appliances, and installing low-flow water fixtures. MTE also
  recommends washing your laundry with cold water.
• Upgrade to a newer, more efficient heater, like a heat pump/hybrid water heater.

The cost of installing a whole house water filtration system in Franklin varies based on factors like the system type, home size, and specific water concerns. At The Hot Water Heater Pros, we offer tailored solutions and provide a custom quote after assessing your home’s water quality. Our goal is to ensure you get clean, safe water at a great value.

While it is possible to install a water filter yourself it’s generally not recommended unless you have experience with plumbing and water filtration systems. Water filtration system installation involves ensuring proper connections and placement for optimal performance, and incorrect installation could lead to leaks, reduced efficiency, or even damage to your plumbing. At The Hot Water Heater Pros, our certified professionals ensure your system is installed correctly and efficiently, so you can enjoy clean, safe water without any hassle.

With the Halo Water Filtration System installed in your home, regular servicing is not required. The system is designed to be maintenance-free, ensuring long-lasting performance without the need for frequent checks or maintenance. Once installed, you can enjoy clean, purified water without worrying about ongoing upkeep.

The right water heater size depends on your household and hot water usage. For tank models, a 40-50 gallon unit suits most homes. For tankless systems, a flow rate of 5-7 gallons per minute works for multiple bathrooms. For expert advice, reach out to The Hot Water Heater Pros.

Installing a water filtration system in Franklin, TN, offers numerous benefits for your home and family. While the local water supply meets basic safety standards, contaminants like chlorine, heavy metals, and sediments can still affect water quality and taste. A water filtration system removes these impurities, providing you with cleaner, safer water for drinking, cooking, and bathing.

By investing in a water filtration installation, you can enjoy:

– Improved taste and odor of your water
– Health protection from harmful contaminants
– Better skin and hair health
– Longer lifespan for your plumbing and appliances

With the right filtration system, you ensure that your family has access to high-quality water at all times.

Pros:

• You have endless hot water on demand
• Since there is no tank, youdon’t have to worry about a tank breaking and flooding your house or garage
• They have a longer lifespan than tank heaters, up to double the lifespan
• They conserve energy because they only heat water when you need it
• They take up less space and are wall mounted.

Cons:

• They have a higher upfront cost than tank heaters
• Although they provide endless hot water, they can reduce the flow rate to maintain the set temperature. This means you can’t turn on six showers at once and expect to get the same pressure level as if you were running only two or three. The tankless water heaters we install can run a few showers and a dishwasher simultaneously.
• They need to be serviced annually to keep them running well.

The cost to replace a water heater in Franklin, TN can vary based on factors like the type of unit (tank or tankless), the size of the heater, and any necessary upgrades to plumbing or electrical connections. The cost for a water heater replacement will include both the unit itself and the labor. For an accurate estimate, give us a call so we can assess your home’s needs and provide a transparent quote.

• Bacteria growth can cause a bad smell. Sometimes, if sediment sits in the tank for too long, it can breed foul-smelling bacteria. Also, the anode rod can react with sulfates in the water to produce hydrogen sulfide gas.
• The problem could also be outside your water heater. For instance, the water coming into the tank might have sulfur in it or some of your piping might be corroded.
• You can do a few things to take away the smell, including flushing the tank, disinfecting the tank, replacing the anode rod, and adjusting the set temperature.

• Several things could cause this, including the thermostat being set too low, the incoming water being especially cold (like in the winter), sediment buildup in the tank, etc.
• We have come across situations where someone thought their heater produced too little hot water, but actually they didn’t realize how much hot water they were using. For example, let’s calculate how many minutes of hot water you will have if you have a 50 gallon electric water heater, and you are running two showers simultaneously.
• If you have a modern showerhead, it will probably let out about 1.5 gallons per minute (GPM). You mix cold and hot water when you shower so you don’t scald yourself, so the faucet might only be letting out about 1.2 gallons of hot water per minute. Then two showers would be 2.4GPM. Divide 50 gallons (the capacity of your heater) by 2.4, and you get 20.8 minutes of hot water total. So, 10.4 minutes
  per shower for the 50 gallon heater, give or take some, before you’re out of hot water.
• So, if you wonder if your heater is malfunctioning, do the math to see if you are expecting too much of your make and model of water heater. If not, call us and we’ll diagnose the problem.

Tankless heaters heat water pretty much instantaneously when you turn on your fixtures, but it takes a while for the hot water to travel through your pipes to your faucet. Think about the distance the pipes travel from your heater, through the ceilings and walls, to your sink or bathtub. Especially if your heater is on the other side of your house from the fixture, it will take several seconds for the hot water to reach you.

This rating tells you how efficiently the heater transfers energy to the water. The higher the rating, the higher the efficiency.

You can easily schedule an appointment with The Hot Water Heater Pros! Simply click HERE to visit our online booking page, where you can select a convenient time for our team to come to you and take care of your water heater needs. The whole process takes less than 5 minutes.

Prefer to speak with us directly? You can call or text us at (615) 767-0541 to book your appointment.